*********** Vodacom consultants

I have had a Vodacom fibre for over 12 months, however I have changed units in my complex and moved to a different one. I have since called Vodacom to notify them about this to arrange for the necessary move however it seems no one is willing to assist, I was told my call would be prioritised and in the mean time I could use the back up that came with the router however it is not working, I called to notify them and was told it would work within 24 hours I called again after 24 hours and was told that I needed to pay an additional R599 to get an interim back up .I then escalated the issue to the TL called Luvo who said he would get back to me as it seems I was misinformed and till date no one has gotten back to me and my account has been debited this month and I am without connection. What annoys me the most is how consultants lie do it on purpose then give incorrect names on phone calls that are recorded and it makes me question their intergrity as well as customer care. What’s the point of paying for back up if it won’t work? I was **** to from the onset I was told it’s a month to month contract however now when I want to cancel I am being told it’s 24 months, Vodacom is this fair on your customer I pay around R600 a month yet I have no connection and I am unable to work