Vodacom Consultant puts the phone down me!!

<br> I was contacted by Vodacom regarding an outstanding amount on my account, subsequently my lines have been suspended. I contacted Vodacom to make necessary arrangements. For the past 4 months Vodacom has made no contact with me, until today. In addition, I have not received any invoice or statement as per Bill of Exchange Act. I indicated to consultant that Vodacom has failed to send me invoice/statement. The consultant said that I was responsible to make payment despite an invoice/statement. I responded by indication that according to the Act the service provider must provide a statement regrading the outstanding amount. I also requested reference regarding our recorded conversation, where upon he proceeded to hang up on me without divulging his name.<br> <br> Am I not still a client of Vodacom that is entitled to decent service irrespective if my account is in arrears or not? I am appalled by the service I received by the consultant. Am I not permitted access to the recorded conversation that will clearly prove the consultant's attitude towards me.