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ravendran N

1 reviews | Active since Jul 2015

21 Mar 2023, 10:09

VODACOM CONSULTANT NEED TO BE DISCIPLINE

The worst service experience, a vodacom consultant took my call and he asked me for my vodacom account number , whilst looking for it the ***n **** hung up the call on me . 1st it takes us long to get to your consultants , 2nd it's my own account that I must hence answer all the security questions. People like that consultant should not be working in your environment. Look my number up on your system and see the number of year I have being a customer of vodacom. Due to a lack of telephone skills this idiot have cut my call. I will like for him to be discipline so that this does not happen to another customer. You guys can listen to his recordings date 21/03/23 time 10h05. Mr CEO you know who I am we have done business with vodacom even in the past please call me if you get this review on your side.

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Replies (1)
Vodacom
Vodacom's reply21 Mar 2023, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team