NE
Nicole E

1 reviews | Active since Sept 2013

02 Jul 2019, 12:11

Vodacom consultant Mr M Camp customer service sucks

Vodacom has dissapointed me once again. 18 June 2019 I called to cancel my contract which ends 4 july spoke to M Camp and i told him the reason was so that i can open another contract by Game which offers a 2 for 1 deal and he said it will be more cost effective to upgrade he said that he will see what he can do and negotiated an upgrade on the phone. And after explaining what my needs were even repeating the amoubt i will be paying R279 for a 2 for 1 deal he confirmed. When i received the 2 phones my husband noticed that it was 2 invoices for 2 contracts and that was not what i wanted. I requested a collection on 25 June which was not recorded and now calling today 2 july they only did. Mr M Camp is just out to look for a sale and thats ********* how they trick people. I wasted 14 days of my time speaking to vodacom consultants

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2019, 08:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Jul 2019, 12:03
Official
Good day Customer

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 135.

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.