Vodacom consultant misinforms customers when selling 3G contracts

After calling Vodacom for a 4th time I was informed that although their sales consultant gave me inaccurate information to base my decision on.

On their side the information is correct and I will be held liable for the contract and need to pay for both contracts. In my opinion that is utterly unacceptable.

1) I had to follow up 4 times before anyone even told me that they listened to the call and this is what they found out on their side. Communication has been terrible. 2) Now based on inaccurate information which informed my decision I am being held liable. 3) I am not being offered any compensation. 4) I need to follow up myself on cancelling the contract going forward and am liable to pay cancellation fees.

All in all this is unacceptable. Firstly that consultants can "misinform" clients, (this is actually the second time a telephone operator has done this), and secondly when you complain it takes on average 4 calls for a reason to be given to you, and thirdly when they see that they are at fault, you as the customer still need to carry the cost and they as a supplier are not able to offer you any compensation for this utter inconvenience.

It seems extremely unfair and very little customer service has been shown in terms of trying to retain a customer. I have been loyal to Vodacom for 12 years as a customer and from this, it seems like they only care about their different forms of income they can take from me and not about customer satisfaction or service for that matter.

It is really terrible.