Vodacom consultant might dyslexic....

In April my husband took out a contract for me. We received the phone without a new sim card and benefits from the contract. We have been phoning for two months to get the new sim card. I requested my Vodacom prepaid number to be converted to the contract as I want keep my number. The Vodacom consultant my husband spoke to stuffed up my number and switch two digits the number must be 125 and he made it 215. After phoning daily again!! And repeating the story over and over because we have been sent from pillar to post and constantly speaking to several different people all making empty promises. The first consultant assured us that everything was prossed and it will take 10 hours for the conversion to take effect.....needless to say after 2 days my number was still on prepaid and the contract number still wrong. After spending hours on the phone, 10 hours became 24 hours which became 24 hours again. The last time my husband phoned the consultant said she needs to talk to her supervisor and will call back within the next 30 minutes. Its been a week and no call back.Vodacom is forcing us to seek assistance from a higher authority as Vodacom is in breach of contract.