Vodacom Consultant ****mers- upgrade you without your Knowledge

Item: Vodacom
Rating: 1
Author: Luthando J

Vodacom Consultants - ****mers

I was due for an upgrade in April 23 but was only interesting in upgrading in Oct.

Voda consultant called me around June 23 to say as I loyal Voda customer they will move me to better package not knowing she’s upgrading my SIM card package, as she said will offer you 200min for similar amount.

Now I went to store to upgrade and I was told I upgraded in June and if I want to upgrade I will have to pay more. The lady at store even said I’m not the first one and Voda constant target older people. It’s a shame, this needs to stop Vodacom. We end up with packages we do not want as result of your dishonest consultant who are chasing sales.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Oct 2023, 11:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Oct 2023, 11:04

Official

Luthando J's updateReviewer Update

23 Oct 2023, 10:39

Hi Vodacom,

This is a generic response, I feel you not taking us serous and definitely not customer centric.

If it’s a sale related you call within seconds but issues you take your time.

Regards,

Luthando J's update23 Oct 2023, 10:39

Reviewer Update