Vodacom consultant lies! Management promise reversal but Nothing gets done. Be careful.

Please be careful when you speak to a Vodacom agent on the phone. The agent said on 15 May that she would upgrade my kids and mother's data contract from a 20g day and 20g night to a 30 day and 30 night for R150.00. I asked her several times if it was 30g night and 30g day and she confirmed.

In June both my kids and Mom was upset. They were downgraded to 10g and 10g nights.

I phoned so many times to ask for assistance but nothing was done. On Sunday I called again and was told that my mother's phone contract was changed to 20g for R750 per month!!!! I NEVER agreed to this. Why would I change my Mother's deal? She doesn't need data, my kids do....

I spoke to the original lady that did my deal on 15 May and she told me that if I didn't like the deal, I should cancel it. Not a good way to talk to a client.

What can I do? On the Internet 20g day and 20g night is R200. Why couldn't she just sell me that deal? Management said they would listen to the call reverse the upgrade but NOTHING was done. Please help.