Vodacom consultant getting catty saying i can change to another network due their delay

Its been a week since my ******* and i still don't have an active line from Vodacom for my contract number. Way to go to make peoples lives easier Vodacom. I did a sim swap already. Vodacom emailed asking me for my contract information and did nothing with it. The consultant on the phone had the audacity to tell me i can change to another network if i feel like. There is nothing she can do.