Vodacom Consultant

A Vodacom Consultant called me to query about my previous review and said she will resolve my issue with Vodacom Insurance by refering Finrite to contact me and assist me on processing my cellphone claim after two weeks of delay trying to process my cellphone claim with Finrite and going to Vodacom stores for more than three times without any assistance. Right now it has been a week waiting for the call that the consultant said will refer to me. I really cannot wait to finish my contract and leave Vodacom, I had enough of emptying my pockets for Vodacom with such poor service. It's been three weeks for me without a cellphone and Vodacom will debit insurance charges from me but with no service at all.