1 reviews | Active since Dec 2025
Vodacom consultans all busy on phones
This review is based on the Vodacom Parow Centre branch specifically. On the 24th March I went to branch at about 16:00 to have my debit order details updated. There were about 6 consultants in the store, and all were busy on their cellphones. I went to the one consultant's desk and she did not even acknowledge me she just went on with whatever she was busy doing on her phone. Not one of the other consultants either approached me or asked if i needed assistance. Mind you the store is empty and it had no other clients. Eventually I approached another consultant and the one that I walked away from proceeds to say she is busy with something on her phone for a client. Never in my life have I experienced such pathetic customer service. I still have not updated my debit order details but I will defiantly rather drive to a branch further away from me then make use of this pathetic store which is actually my closest branch.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
