Vodacom consistently useless and penalising long time customers

I have four contracts with Vodacom and every year the same thing, Since I am a long standing customer I'm on their old system so I can't upgrade Online. I have asked for six years to be moved to the new system but this would require a bit of competence so not happening.

So I select for someone to phone me to facilitate my upgrade, they phoned four times and put the phone down before saying anything. Did it again and no phone call.

At least you are consistently useless and let me help by providing your response for you....

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team