Vodacom consistent let down with fibre

Again our Vodacom fibre is out in our complex! This seems to be a recurring issue and it’s terrible how we can never get the same answer from the teams, one team will say they aren’t aware of an issue and another team will say 3-4 hours. All I can say is it’s been out since 10am and still nothing at 16:45 and there is not a single consistent update. Many of us work from home and this cannot be a standard!