Vodacom cons customers

Item: Vodacom
Rating: 1
Author: Marnie Louw - Keet

Completely conned client. Did an upgrade and was told my new monthly installment would be 575 but now I get a bill with an additional handset charge of 2100 on top of my contract. Contact center just says it will take a month to sort so now I just have to pay. So sad that I did not listen to my inner circle cancel vodacom and move to MTN. You trick your customers vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Apr 2018, 16:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply25 Apr 2018, 16:52

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ML-K

Marnie Louw - Keet's updateReviewer Update

14 Jun 2018, 07:50

This issue is still not sorted out Vodacom. After much distress you sorted that query only to find that you have billed me wrong yet again. What the hell is up with this service. Also tried calling and spoke to a call center agent but no help. What is going on with you!!!!!

ML-K

Marnie Louw - Keet's update14 Jun 2018, 07:50

Reviewer Update