1 reviews | Active since May 2016

04 Sept 2019, 17:49

Vodacom Conning ************ and bullying

Today at Vodacom (Mall of The South) .. I went to go open up a contract. The person who assisted me **** to me about the deals I qualified for and essentially conned me into taking a more expensive deal saying it’s the only one I can get. . . When I spoke to a colleague, he advised me that there was something fishy about the transaction because there is no way I could only qualify for an expensive pm rate as oppose to a cheaper one. When we went to enquire together. The staff were very defensive and called the security on us and claimed we were causing a scene. When we asked to speak to management about our query. What a horrible experience guys that when you ask for a manager security comes bearing down on you. Needless to say we were not helped and kicked out of the store for doing absolutely nothing. Disgusting ????

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2019, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team