lK
lethabo K
1 reviews | Active since Jul 2025
04 Jul 2025, 09:39
Vodacom Connectivity
I have a Wi-Fi contract with Vodacom for almost 9 months now. For the past 2 weeks I had no connectivity and when I wrote and called them they gave me the reference number. I followed up only for the to tell me that they have a planned maintenance on the networks on the 21 July meaning I am paying them for nothing for this two months(June and July). This is so frustrating to pay for the services that are not rendered to you.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Jul 2025, 12:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2025, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
lK
lethabo K's updateReviewer Update
04 Jul 2025, 12:26This is just a standard response hopefully the issue will be resolved soon
lK
lethabo K's update04 Jul 2025, 12:26
Reviewer Update
This is just a standard response hopefully the issue will be resolved soon
Vodacom's replyOfficial
04 Jul 2025, 15:22Dear Lethabo,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch with you shortly to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch with you shortly to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2025, 15:22
Official
Dear Lethabo,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch with you shortly to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch with you shortly to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jul 2025, 14:36 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon you have confirmed that you were contacted, and an email communication sent regarding the maintenance in the area.
Regards
Consumer Website Team
Regards
Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2025, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this afternoon you have confirmed that you were contacted, and an email communication sent regarding the maintenance in the area.
Regards
Consumer Website Team
Regards
Consumer Website Team
Best regards,