Vodacom Confusion
<p>On the !8th of August we took out our first contract with Vodacom, what a mistake . we have been fighting a loosing battle since!!! Empty promisses countless phone calls, back and forth to the centurion shop, so much time wasted just to hear no one knows any thing on whats going on, on our account.. We took the 2 for 1 Samsung j1 mini for R238 a month once off connection of R289 yeah right. we paid the R289 then a week later the wanted R101 for some connection fee phoned and they send us back to the store . The store then canceled the contract and redid it and what happens we get a bother ms R96 reconnection fee . after fighting and fighting they send me an sms with a credit of R657 .. thinking ok this is sorted now what a mistake . got a another sms a debit of R392 phoned apparently my account is in the rears .. if you phone they send you back and forth and no one has answers even Midrand head office told me they cant help me i must go back to the store .. SO WHAT DO WE DO NOW ????? I want to throw a phone into a million pieces right now In so sick of this!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Lets see how long this is going take
Lets see how long this is going take
Is this ever going to get sorted. we now get smsses and computer msgs saying we have to make a payment urgently R392????????
Is this ever going to get sorted. we now get smsses and computer msgs saying we have to make a payment urgently R392????????
Why do i keep on believing what vodacom tells me ????
Got an email from vodacom on the 13th saying my account has been rectified really!!!!
Also got an sms this morning saying my account is due R250 pls pay urgently
Is this ever going to gets orted out
Why do i keep on believing what vodacom tells me ????
Got an email from vodacom on the 13th saying my account has been rectified really!!!!
Also got an sms this morning saying my account is due R250 pls pay urgently
Is this ever going to gets orted out
