CB
Carmen B
1 reviews | Active since Feb 2013
12 Aug 2024, 13:14
Vodacom conflicting feedback!!!!
After upgrading, I still have not had conclusive feedback on delivery and had to call them after 2 weeks to find out what's going on with the delivery. The upgrade has apparently been canceled. My profile says there is an upgrade in process....... What gives Vodacom.
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Replies (2)
Vodacom's replyOfficial
12 Aug 2024, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2024, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Aug 2024, 08:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to Ram Couriers Team. Based on the feedback provided the team has confirmed they have assisted, and the parcel was delivered successfully on the 19-08-2024.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to Ram Couriers Team. Based on the feedback provided the team has confirmed they have assisted, and the parcel was delivered successfully on the 19-08-2024.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2024, 08:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to Ram Couriers Team. Based on the feedback provided the team has confirmed they have assisted, and the parcel was delivered successfully on the 19-08-2024.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to Ram Couriers Team. Based on the feedback provided the team has confirmed they have assisted, and the parcel was delivered successfully on the 19-08-2024.
Regards,
Consumer Website Team
Best regards,