Vodacom confirms the puchase.. no data allocated... DISGUSTED

Bought 10GB prepaid data this morning (+-7am). It did not load on the sim card (done online like I've done dozens of times before) phoned Vodacom to find out where the heck my data is... first 'agent' said the system was down and would call me back... she confirmed she could see I had made the purchase, but that's it. Never called me back, she did nothing. More than 2 hrs later (it's now 13h00) phoned again.... another agent tells me she has to send a service request to the 'back office' cannot call them as they do not have the number... will take 24hrs... all this time, I have no internet because Vodacom has my money... but has not allocated the data... with no explanation. Still waiting for a call back.... it's now 14h45. Thanks Vodacom for the disgusting service and absolutely unacceptable manner in which this has been handled. Where the hell is my data??????