1 reviews | Active since Oct 2014
Vodacom Confirms ***** But Still Invoices Me - PATHETIC SERVICE EVER
<p>I had a laptop contract with Vodacom which was suppose to end in June 2016. However when i called Vodacom to confirm that the contract is ending i was informed that an upgrade has been done on my account. I advised Vodacom that i was not aware of this upgrade and they lodged an investigation.</p> <p> </p> <p>Vodacom's investigator, Mlu Dlokweni, confirmed that this was a ********** upgarde on 30 June 2016. However Vodacom still sends me statements and saying I owe them. Everytime i explain the situation it's as if no one cares to listen or they just downright ***********.</p> <p> </p> <p>Today i am informed that my account is with Vodacom legal collections, how pathetic is that?</p> <p> </p> <p>Vodacom is by far the worst service provider in the country, with their lack of interest attitude. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Neville Ngomane
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, we have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
Good Day Mr Neville Ngomane
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, we have been in contact with you and believe that your matter is now resolved.
Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre
