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1 reviews | Active since May 2016

04 Jul 2018, 11:37

Vodacom Confirmations - Urgent Upgrade

I requested an upgrade on Monday 2nd July, 09:00 am. i explained how urgent this was, as I am going on Maternity leave on the 5th of July, which is tomorrow. Confirmations department was supposed to call me within 24-48 hours. By 9am this morning I still hadn't received a call. While on the line with the Sales Dept again, I received a call from an ********** , which I'm assuming is the Confirmations department, that left a silent voice message. I immediately called the sales department back requesting that they call me again seeing as you can't return a call. Still nothing. I need to have my phone by tomorrow, and still no confirmation.

Extremely disappointing.

0
Replies (3)
Vodacom
Vodacom's reply04 Jul 2018, 12:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's update04 Jul 2018, 12:23
Reviewer Update
In due course meaning? This is the same generic reply to every review posted.
's update04 Jul 2018, 14:46
Reviewer Update
To add insult to injury, confirmations calls me, and what was agreed to be my monthly premium with consultant over the phone, is NOT what they were planning on charging me. Turns out they offer you an upgrade in month 22, but you need to pay handset fee for the existing handset, ADDITIONAL to your "upgrade" ended up cancelling upgrade, and I am cancelling my contract with Vodacom