Hellopeter
Share Your Experience
TR
Tshegofatso R

1 reviews | Active since Apr 2021

13 May 2024, 09:35

Vodacom confirmation team

I’ve called several times to ask for the Vodacom confirms team to call me but still nothing. I’m really tired of this now you guys system is tragic. Why not just find a better way of authentication. People in that department are far far too slow. I’ve since been waiting. Come on Vodacom I’m even too tired to be enraged now

0
Replies (3)
Vodacom
Vodacom's reply13 May 2024, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

TR
Tshegofatso R's update13 May 2024, 13:28
Reviewer Update
Hello. I got a call this morning.. while we were busy with the confirmation I was told about a system problem. I’m still waiting for a call. Please promptly assist
Vodacom
Vodacom's reply14 May 2024, 05:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/05/13 at 11:00:43, the Confirmations Division has had system issues on 13 May 2024 hence they could not confirm orders.

This issue has since been resolved and therefore the Order has been confirmed and released.

 The upgrade with migration will take effect 1 June 2024.


Regards Vodacom Consumer Website Team

Best regards,