Vodacom conducting ****s

Promising someone that you will investigate does not amount to investigation. In April a *****ulent account was opened even after warning Vodacom about it. There is nothing more disappointing thantheir service. After several follow ups I was informed that the problem will be resolved and never contacted again. To my surprise, Vodacom has been deducting my account since May and nothing is resolved. Further to prove that Vodacom are ****mers or working with ****mers, the debit order does not require authorisation nor does it send any notifications. They actually support *****, that is why even after sending the affidavit they still continue to debit my account.

why did i go through the process of sending them an affidavit if they did not even even contact me but load fradulent debit orders.