Vodacom conduct *********

In February 2017 I took out a 12 month data contract at R499 per month In January 2018 I noticed under "Bill so far" an amount off R999 On January 31st at 12:29 I inquired about this I was assured it was a mistake - and by the time the billing was done in February - it would be rectified. I then asked when the contract expired - and was told on February 14th Then I received my bill - for R999 Phone the RED CONTACT CENTRE again on 15 February - was told it would be escalated in order for them to listen to the recording of my previous call and I will be phoned back. Never heard from them again. Today, after phoning again, I was told that my contract expired, and the R500 discount I received last year was no longer applicable. Fact is - I paid R499 for the first 12 months That new contract today cost only R329 per month Yet I was put onto a R999 per month rate without any communication in this regard. Regardless of the fact that I phoned to inquire about it - and was told by them that I would remain on R499. It is not only bad customer service, but it is ********* behaviour and borders on *****. And that after I struggled for weeks to get R2400 back from the in December which they incorrectly deducted from me in a ********** matter.