OP
Odette P

1 reviews | Active since Jan 2019

05 Mar 2024, 09:55

Vodacom - ********* Conduct

We were sold 2 x Laptops under very suspect circumstances in January 2023. The laptops were returned the day after receipt as we expressly told the salesman "Michael" that we did bot want the sales if it did not meet our expectations and needs. Indeed it did not measure up to his false pressure sales lies. On return we phoned numerous times to cancel the sale as well as trying to stop the contract due to the fact that it was false information supp**** to us. After numerous emails, phone calls etc. we are still not relieved of this "sale". Vodacom insists on giving us the run around, yet phone daily because we are overdue for an upgrade. We want our money refunded as they continue to deduct money monthly for products returned to them and nothing done from their side to cancel the contract. This is bordering on ***** as A - The sales person **** about specs B - Products all intact returned to Vodacom the very next day via their own courier who dropped it off and then collected it the very next day. C - Continued charging for a product they have possession of. They duck and dive all the time and enough is enough. How dare they solicited new business when they can't resolve complaint? Vodacom has become a complete disappointment!

0
Replies (7)
Vodacom
Vodacom's reply05 Mar 2024, 10:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

OP
Odette P's update05 Mar 2024, 10:04
Reviewer Update
We await the matter to be resolved it's been 14months without a resolution!
Vodacom
Vodacom's reply05 Mar 2024, 12:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

OP
Odette P's update11 Mar 2024, 09:15
Reviewer Update
Good Day, I received a call from Dean and he said he would have to escalate this matter to management. To date, no one has called and I'm privately sending this message in the hope that SOME ONE AT VODACOM finalises this matter post haste! We are desperately trying to have this matter resolved. Not only do we want to do an upgrade but I have an insurance replacement phone I need to purchase asap. Without resolving. This outstanding matter I will have to take our business elsewhere as this in totally unacceptable. I trust that in light of our continued begging for assistance that Vodacom will sort out this matter. It's overdue. Regards Odette
Vodacom
Vodacom's reply11 Mar 2024, 11:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team

Best regards,

OP
Odette P's update11 Mar 2024, 11:40
Reviewer Update
Vodacom made my day today when I received a l9ng awaited call finalizing this matter. Fortune, thank you for your kind assistance and Dean for escalating it to the correct people. A very long and happy relationship with Vidacom has been restored. Thanks you.
OP
Odette P's update20 Mar 2024, 06:32
Reviewer Update
Good day,
I***-8
Could you please get Fortune or your accounts department to call me in connection with the credit passed on my acvount as it is incomplete and we have urgent queries regarding the invoicing for March which is still incorrect and the debit order is about to be processed again. There are other concerns as cancellation is incomplete.
Thank you
Odette
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