cD
carina D
1 reviews | Active since Dec 2022
29 Mar 2023, 17:38
Vodacom condones their customers being de*****ed.
A *****ulent data contract was opened on my account in September 2022, which was I immediately reported. After numerous incidents logged with the ***** department and having received feedback that it is confirmed to be *****ulent, the contract is still on my account and I am still being billed for it. Zero assistance from customer care department. Their response...they cannot reach me on a certain number, which does not surprise me, because it is the *****ulent one!
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Replies (1)Vodacom's replyOfficial
30 Mar 2023, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Mar 2023, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
