AdPdP
Anton du Preez du Preez

1 reviews | Active since Dec 2018

27 Mar 2019, 08:42

Vodacom con me again

After more than 6 months vodacom are still being *********. Even when I post on hello peter they don’t come back to me. The last employee I spoke to confirmed telephonically that they will credit my account with R2400 after phoning a month later they know anything about it. Surely they record their calls?? Reference number 1- ********** ********** . Pathetic company to deal with. I think i uave made more tuan a 100 calls to resolve this. They are definitely consistent when it comes to *****ing my money

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2019, 09:02
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Mar 2019, 09:57
Official
 Good day

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

Please note that we have escalated your query to our Retentions Team and requested priority on your complaint. Feedback provided is that credits has been processed on your Vodacom account and will reflect within 48 hours. Our Retentions Team advised that attempts to contact you has been unsuccessful however further attempts will be made. Should you wish to contact them back, kindly contact ***. 

We apologize for the inconvenience and the service experienced. 

Vodacom Consumer Website Team 

Best regards,