VODACOM CON CONTINUES
Vodacom continues to let me down. 7 August 2024 4 *****ulent upgrades processed on my account. After numerous conversations and store visits only the post on Hello Peter elicited a response from them. I requested a cancellation on one of my numbers that I no longer use, which I have tried to cancel before with vodacom with no success. September account reflects another R360 debited without my permission for 30G of data I dont want and have tried to cancel repeatedly. The consultant says I have to go back to a store as now my account has been frozen from their side so no vodacom employee can mess with my account. So fed up !
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Replies (2)
Vodacom's replyOfficial
22 Sept 2024, 16:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2024, 16:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Sept 2024, 11:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted and processed a cancellation request. Your reference number is ***.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2024, 11:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have assisted and processed a cancellation request. Your reference number is ***.
Regards, Consumer Website Team
Regards, Consumer Website Team
Best regards,