Vodacom complicit in *****???????

I was de*****ed on my credit card on 19th October. Vodacom Business Solutions blocked my phone at the same time that the ***** was being perpetrated. I rang the call center to be told that as there was no explanation they unblocked it. I subsequently reported it to Vodacom *****on a Johannesburg line (costing me money) and received a reference number and someone would ring me!! To date nobody has rung and as I lost money from this ***** I demand an explanation. I offered the guy on the line called Excellence my affidavit and the IR number from SAPS naming Vodacom as part of the ***** but he said that it was not necessary. So here we are on the 18th November and NO FEEDBACK. This will not go without Vodacom responding!!!!!!! I will not allow it. If Vodacom block my line, I the subscriber should be notified, When it comes to ***** I will definitely fight for my rights.