Vodacom complicit in *****

Item: Vodacom
Rating: 1

Vodacom has without my knowledge or consent subscribed and billed me for a R10/day subscription service called "Content - Vodafone live!". I insist that this ********** subscription be refunded in full and that Vodacom explains to me how this is even possible and how it will be prevented in the future. Failing this, the matter will be drastically escalated.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

20 May 2018, 11:42

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply20 May 2018, 11:42

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's updateReviewer Update

22 May 2018, 06:21

Dear Vodacom Thank you for attending to part of my query. I am however still waiting on an explanation. How did this happen? Was it a glitch, dishonesty or some other event? What steps have been taken to avoid this in future? Or must I be in constant fear that this will happen again? Regards

's update22 May 2018, 06:21

Reviewer Update