JM
Jacques M
1 reviews | Active since Jan 2020
02 Feb 2024, 09:04
VODACOM COMPLICIT IN *****
*****. Vodacom allowed a contract to be created in my name without any level of verification. No transunion check. No documents with the address in a completely different province. I reached out to them and was told that the case was resolved. I have now been contacted by a collection agency. I HAVE NOT OPENED UP A VODACOM ACCOUNT
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Feb 2024, 10:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Feb 2024, 10:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JM
Jacques M's updateReviewer Update
06 Feb 2024, 08:09Still no reply. I am still getting calls from MPD for an account I have never opened.
JM
Jacques M's update06 Feb 2024, 08:09
Reviewer Update
Still no reply. I am still getting calls from MPD for an account I have never opened.
Vodacom's replyOfficial
08 Feb 2024, 10:08Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. However, records indicate that your query is currently being addressed by our ***** Team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. However, records indicate that your query is currently being addressed by our ***** Team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2024, 10:08
Official
Dear Jacques.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. However, records indicate that your query is currently being addressed by our ***** Team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly be advised that we were not able to make contact with you. However, records indicate that your query is currently being addressed by our ***** Team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,