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Wayne S

1 reviews | Active since Sept 2010

06 May 2024, 09:42

Vodacom complicating cancellation process

I noticed you have removed every possible digital method to apply for cancellation, and have only left the must frustrating method, which is to call into a call centre. You boast about Tobi, but Tobi cannot help, whatsapp as well.

So is this your sneaky way to squeeze through an extra month or 2 worth of premiums by forcing cancellation via an old school channel???

0
Replies (3)
Vodacom
Vodacom's reply06 May 2024, 09:49
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

WS
Wayne S's update06 May 2024, 14:15
Reviewer Update
Please xontact me in ***
Vodacom
Vodacom's reply06 May 2024, 15:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the cancelation was loaded with order ***, effective 31-05-24. Regards Consumer Website Team

Best regards,