Vodacom - Complicated Process with bad system automation

Applying for a new phone contract have become so complicated that the iStore and vodacom staff themselves cannot explain why things happen they way it does. I app**** for two new contracts for my boys on the same day at an iStore and after hours of waiting only the first contract activated Successfully. After the iStore staff member made multiple phone calls and sent multiple emails an more hours of waiting for me the feedback was for me to return in 24 hours. Well the next day I return and first the staff did not know about my issues and I first had to get them on speed. After some more forms, calls and mails I was informed that the Vodacom system rejected my second application because an application was declined in the last 60 days. Whatever went wrong on the Vodacom system is now causing me not being able to apply for a second contract for at least thirty days. So now one kid has a phone and the other one needs to wait, $&@ Vodacom. Well then my wife decides to do a new application on her name and after more forms and time the VodaShop agent finds an old cancelled account on my wife’s which still reflect as current. She inform us that she first need to clear this up with Vodacom accounts, which off course is closed at this time. So now we are in limbo, thanks Vodacom. You are a billion rand company and your paper based process with a system that rejects approved customers because they are applying for more than one device is silly. Surely you can do better, but we are in a third world country so we should probably be happy with third world service I guess. I cannot accept this.