Vodacom Compliant

Wouldn’t the world be great if everyone simply did what they were supposed to do. Yesterday the 28th April I phoned Vodacom to see why I didn’t receive a statement that I normally get emailed to me around the 3rd or 4th of every month. Within seconds I was actually speaking to a real person, I was so hopeful. Then I found myself in sales, then in accounts and eventually in billing where I was told that there was no statement or invoice on the system for me for this month which is why nothing was sent to me. I was then told because of that I would not have to pay anything, which was really amusing because the debit order had already gone off my account for R906.89 on the 27th of this month. So much for not having to pay. I quickly ended that call and then wasted over an hour trying to see for myself if there was a statement hidden somewhere in my name on the Vodacom site but alas I think I have more chance of finding oil in my back yard than trying to find a statement or billing invoice from Vodacom. All I want is an invoice to reflect the amount that was debited from my account. Is there anyone out there from Vodacom who could help me with this? Gary