Vodacom - Completely Useless

<p>I was contacted by someone at Vodacom with an offer to upgrade my contract. After upgrading, I received no air time from Vodacom on the 1st of November. I then re charged my phone with air time just so that I could use my phone as I thought that Vodacom would soon send me my air time. After calling them, and calling them I got nowhere. Every agent that I spoke to had something new to say... everyone kept promising to call me back with feedback but did not keep their promise. After three days, I still had not gotten anywhere with Vodacom. I was told that my query had not even been allocated to someone after three days. Eventually after days of calling them, I burst into tears. I was so frustrated at the lack of care from Vodacom for their customers. Not being able to use my phone impacted on my life as my phone is also used for work reasons. After this problem being fixed, I am once again faced with the same problem from Vodacom. On Friday, the 18th of November their call centre was not available due to ''unforeseen circumstances''. On Saturday I was told that the ''back office'' was not working the entire weekend. After calling in today, I was told that I did an update on my phone which took all of my data (this is complete hog wash). I recharged again on Saturday, and received a message saying my balance is XYZ, but when physically checking my balances it still showed as '''0.00''. I was unable to make calls, send out messages for almost the entire weekend and Vodacom does not seem to care. How can Vodacom do this to their customers and be so callous about everything?</p>