RM
Robert M
1 reviews | Active since Aug 2019
04 Jun 2021, 12:30
Vodacom. Completely unaware and non caring
I have been asking for a booster in our area in PMB. the signal is very weak. So I moved to MTN. Upon cancelling with Vodacom they persuaded me to stay and gave me a 90% discount on my call rates and Data. How could I refuse. They promised , for the third time to me that they would sort out the signal with a booster. Again nothing has transpired. People in my suburb are also asking for the same thing. Some have simply moved to other providers due to the complete lack of commitment from Vodacom. So good bye Vodacom . its been a great 30 years! Not that they care, HEY GOGO!!!
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Replies (2)
Vodacom's replyOfficial
04 Jun 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Robert M's updateReviewer Update
29 Sept 2021, 15:01Hi . Report sent to you of at least 10 people in our area that are unhappy since they cannot use vodacom here. Your reply was short and shrift. "we are looking into the problem. We cannot give you any time frames due to third party involvement".
So once again that says to me that NO your request is denied. Its a dead end with Vodacom. complete disregard for their GOOD customers!
Thanks for nothing Vodacom!
So once again that says to me that NO your request is denied. Its a dead end with Vodacom. complete disregard for their GOOD customers!
Thanks for nothing Vodacom!
RM
Robert M's update29 Sept 2021, 15:01
Reviewer Update
Hi . Report sent to you of at least 10 people in our area that are unhappy since they cannot use vodacom here. Your reply was short and shrift. "we are looking into the problem. We cannot give you any time frames due to third party involvement".
So once again that says to me that NO your request is denied. Its a dead end with Vodacom. complete disregard for their GOOD customers!
Thanks for nothing Vodacom!
So once again that says to me that NO your request is denied. Its a dead end with Vodacom. complete disregard for their GOOD customers!
Thanks for nothing Vodacom!