TJ
Tammazine J

1 reviews | Active since Oct 2019

12 Dec 2023, 08:58

Vodacom completely let me down!

Whenever I hear Vodacom or think of them, all I think of is regret and frustration. Where to begin!! For 4 weeks Vodacom couldn't assist me with something as simple as incoming barring. It was an issue on my actual number which they insisted is with the manufacturer. For 4 weeks they sent me back and forth between Huawei and themselves. I spent more then 10 hours in total trying to have it resolved. I lost an employment opportunity due to the company not being able to finalize the contract. Between Huawei and Vodacom I was informed to hard reset and it went on like this for a while. I lost backups of my files, images, chats just too mention a few. I have a two step authentication process on all my accounts and since Vodacom couldn't have enough senses that it was their fault I couldn't access calls, sms messaging, WhatsApp or my emails because they couldn't correct my incoming barring on my number but blamed Huawei. Thanks to them I've lost an incredible opportunity, years of memories, files and Information saved and so much time... absolute time wasted!!!!!

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Replies (2)
Vodacom
Vodacom's reply12 Dec 2023, 10:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Dec 2023, 09:13
Official
Dear Tammazine.
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team

Best regards,