1 reviews | Active since Oct 2019
Vodacom completely let me down!
Whenever I hear Vodacom or think of them, all I think of is regret and frustration. Where to begin!! For 4 weeks Vodacom couldn't assist me with something as simple as incoming barring. It was an issue on my actual number which they insisted is with the manufacturer. For 4 weeks they sent me back and forth between Huawei and themselves. I spent more then 10 hours in total trying to have it resolved. I lost an employment opportunity due to the company not being able to finalize the contract. Between Huawei and Vodacom I was informed to hard reset and it went on like this for a while. I lost backups of my files, images, chats just too mention a few. I have a two step authentication process on all my accounts and since Vodacom couldn't have enough senses that it was their fault I couldn't access calls, sms messaging, WhatsApp or my emails because they couldn't correct my incoming barring on my number but blamed Huawei. Thanks to them I've lost an incredible opportunity, years of memories, files and Information saved and so much time... absolute time wasted!!!!!
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided.
Regards
Vodacom Consumer Website Team
Best regards,
