1 reviews | Active since May 2022
Vodacom Completely Ignoring Me for 4 Months – Shockingly Bad Service
I have been battling with Vodacom for over four months regarding a billing issue that they caused and they have done absolutely nothing to fix it. They changed my plan without consent, removed nearly R1000 of airtime, and then ignored every attempt I’ve made to get this sorted.
I’ve sent multiple emails, followed up countless times, and even called customer service where I was promised a callback from their credit department within 48 hours. That never happened.
Every single time, it’s just empty promises, no follow-through, and complete silence. I’m shocked that a company as large as Vodacom can treat customers this way.
I’ve now reached the end of my patience.
Consumers deserve better. I would strongly warn anyone considering Vodacom to think twice.
Vodacom contacted me after my HelloPeter post, but unfortunately, the situation has gone from bad to worse. My query was finally directed to their credit department, I was told that they are not responsible for reimbursing my missing airtime and that I will not be credited. So just to be clear, Vodacom admits they made the change without consent, removed nearly R1000 of airtime, ignored me for 4 months, and now refuses to refund me. Truly shocking customer service. I will now escalate this further via ICASA and other public platforms.
Vodacom contacted me after my HelloPeter post, but unfortunately, the situation has gone from bad to worse. My query was finally directed to their credit department, I was told that they are not responsible for reimbursing my missing airtime and that I will not be credited. So just to be clear, Vodacom admits they made the change without consent, removed nearly R1000 of airtime, ignored me for 4 months, and now refuses to refund me. Truly shocking customer service. I will now escalate this further via ICASA and other public platforms.