Vodacom - Completely fed up!!!

This is now my third attempt into getting my data, airtime and my credit for the a cancelled contract due to Vodacom error.

1) https://www.hellopeter.com/vodacom/reviews/vodacom-service-charges- **********

3) https://www.hellopeter.com/vodacom/reviews/vodacom-service-charges-no-resolution-assistance- **********

Firstly, I was contacted by a member of your Hello Peter team nearly two weeks ago and was advised that I will be credited the pro rata amount that was debited from my account for the cancelled contract.

The contract was cancelled due to the consultant not inputting the correct telephone number, therefore I was debited but received no airtime and no data.

I was assured by a member of your team, as well as the consultant in store that was responsible that I will not be charged twice as a new contract had to be activated after the incorrect one was cancelled.

I've repeatedly contact the consultant at the store to find out where my money is and up until today there has been no update. I want my money credited back to me ASAP!!!

This has been on-going for more than 1 month now!!! The call center is telling me one thing and the store is telling me another thing.

Talking about a refund or credit, I don't even know what that means. All I know is that the money should go back into my bank account where it was taken from for the cancelled contract.

I have to chase this up because nobody is bothered to sort this out for me. I would like to be compensated for this. Get me someone that would be able to escalate this higher and give me the compensation that I would like for the cost of driving back and forth to your brand, the time wasted on the phone with the call center. The phone calls I've made to the store. This is not acceptable at all.

This is the chat correspondence with the consultant at the store:

2018/11/30, 16:05 - Messages to this chat and calls are now secured with end-to-

end encryption. Tap for more info.

2018/11/30, 16:05 - Damien: Hi Denrich, just a question regarding the credit of

the pro rata fee charged for the cancelled contract. How far along has that

come?

2018/11/30, 16:50 - Denrich: Hi, I will have to check that out on Monday for you

2018/11/30, 16:57 - Damien: Okay thanks

2018/12/04, 16:52 - Damien: Hi Denrich, any updates on this yet?

2018/12/04, 16:54 - Denrich: Hi, can't get in the system now. Will check and

advise in an hour

2018/12/05, 13:51 - Damien: Hi Denrich, any updates on this yet?

2018/12/06, 13:28 - Damien: Hi Denrich, any updates on this yet?

2018/12/07, 17:01 - Damien: I will be coming to the store tomorrow to get more

information on this. I've been debited the second Pro rata amount. You initially

said that I will not be charged twice and now I have been debited twice and

still no airtime or data

2018/12/07, 17:03 - Denrich: Hi, you more than welcome to come around. Please

remember though the entire reason I activated the contract so late is because a

pro rata had to be debited again. As to you not receiving data and airtime again

is a concern. I will look into that now

2018/12/07, 17:04 - Denrich: You have to be credited for the previous pro rata

debited. That I can once again confirm is correct

2018/12/07, 17:05 - Damien: I understand that, however I've repeatedly asked

about how far along the credit process come

2018/12/07, 17:10 - Denrich: . Do u have online banking? I need a bank statement

showing the previous debit order as that deactivated Vodacom account number does

not match the new vodacom account number

2018/12/07, 17:11 - Damien: Are you kidding me right now

2018/12/07, 17:12 - Denrich: Can I call you

2018/12/07, 17:12 - Damien: I am at work at the moment, can you not check in

your system what number was captured on the cancelled contract

2018/12/07, 17:16 - Damien: <Media omitted>

2018/12/07, 17:28 - Denrich: I have the account number. Wanted to use that as

confirmation of deduction but I managed to pick up the credit on the deactivated

account. Escalated now for refund

2018/12/07, 17:29 - Damien: Why was this not done before?

2018/12/07, 17:29 - Damien: I got a call from Vodacom call centre two weeks ago

saying they are going to credit me for the cancelled contract

2018/12/07, 17:30 - Denrich: Did Vodacom call you to say they are going to

credit or refund you?

2018/12/07, 17:31 - Denrich: Credit means it will reflect on the account. Refund

means they need to get the credit into your bank account

2018/12/07, 17:32 - Damien: What's the difference, the money should go back into

my bank account where it was taken from is it not?