AT
Anni T
1 reviews | Active since Dec 2023
20 Aug 2024, 13:05
Vodacom completely ***********
Once again Vodacom does not fail to show how *********** they are. Made payment arrangements for end of July. The payment was made and even deducted and yet its been sent to a third party for collections. Absolutely unacceptable!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Aug 2024, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Aug 2024, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
AT
Anni T's updateReviewer Update
20 Aug 2024, 15:48I spoke to your consultants making arrangements and yet its been given to a 3rd party. Which mean even if I speak to another consultant the chances of being handed over to a 3rd party again is a huge possibility due to being ***********
AT
Anni T's update20 Aug 2024, 15:48
Reviewer Update
I spoke to your consultants making arrangements and yet its been given to a 3rd party. Which mean even if I speak to another consultant the chances of being handed over to a 3rd party again is a huge possibility due to being ***********
AT
Anni T's updateReviewer Update
21 Aug 2024, 15:42Well done yet again *********** even after saying someone will contact me!!!
AT
Anni T's update21 Aug 2024, 15:42
Reviewer Update
Well done yet again *********** even after saying someone will contact me!!!
Vodacom's replyOfficial
22 Aug 2024, 09:50Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2024, 09:50
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,