SS
Shanesh S
1 reviews | Active since Oct 2020
14 Oct 2020, 15:01
Vodacom complete incompetence
Vodacom continues to reflect as an active account to my credit score even though I had requested multiple account closures with them over a 5 year period. *********** staff, poor business module and not to be considered by anyone for cellular needs. No contact numbers available to report either.
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Replies (3)SS
Shanesh S's updateReviewer Update
14 Oct 2020, 15:36Called Vodacom once again to request the account closure, no reference provided, employee Dineo refused to confirm process via email, told that a separate computer far away is used to send emails, “so much for Vodacom technology”, then proceeded to cut the call on request.
SS
Shanesh S's update14 Oct 2020, 15:36
Reviewer Update
Called Vodacom once again to request the account closure, no reference provided, employee Dineo refused to confirm process via email, told that a separate computer far away is used to send emails, “so much for Vodacom technology”, then proceeded to cut the call on request.
Vodacom's replyOfficial
15 Oct 2020, 06:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2020, 06:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Oct 2020, 14:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that we have escalated your query to our Legal Team and they have assisted. A settlement letter has been forwarded to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Oct 2020, 14:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that we have escalated your query to our Legal Team and they have assisted. A settlement letter has been forwarded to you via email. Regards Consumer Website Team
Best regards,