Vodacom complaints department cannot assist with nothing
I'm am so fed up with Vodacom, not even their complaints department can help. I tried to get an upgrade with them and that was a mess up, so I put a review on hello Peter, I was then contacted by someone at Vodacom, they put through my order and all was fine. They said I will receive a sms for delivery. Now I never received a SMS, so I called only to here my upgrade has been cancelled, *** Vodacom I am giving you my money for a dam service, please could you give me what I am paying for. Your service is pathetic, no one knows what is going on there, one minute they have stock next moment they dont. Please can someone please help!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Nov 2018, 11:37 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2018, 11:37
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2018, 12:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team(SA)
Vodacom's reply07 Nov 2018, 12:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team(SA)