Vodacom Complaint - You are useless!

I have a uChoose 350 account, and every month I always buy myself 5 Gb of data from my FNB account, <br> <br> So Yesterday I woke up at about 6 in the morning, then I checked my account balance, of which the 350 rand was allocated to my account, with the remaining 21 odd rand I had on my account, <br> <br> I then proceeded to buy myself a data bundle as I usually do, to find that at around 09:00 in the morning I had R0 available on both, (when I didn't even use it at all).<br> <br> now, firstly after 8 calls from about 09:00 yesterday up until now to have this query resolved, firstly your team are completely useless, and full of empty promises, where they promise to communicate back within 30 minutes, (and then they don't!). then while I'm on the line, I got put on hold then as they wanted to check something then as far as I'm concerned they hung up on me and didn't even try call me back! again ****py useless service! They told me that it will be sorted out by 14:00 yesterday as the system needs to update itself, which it didn't, which again they promised to call me back which they didn't. Eventually when I called back at 16:00 yesterday I got promised to have it resolved today, and still not Fixed!