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Doray B

1 reviews | Active since Jun 2020

24 Jun 2020, 11:03

Vodacom_Complaint_No feedback_Faulty device [ ref:_00D0Y2H1mW._5001v1M5Ckf:ref ]

Hello, Im experiencing horrible customer service from Vodacom.

After numerous attempts spending precious time and money trying to get some /any feedback from Vodacom.

I have visited the Vodacom store at East Rand mall 5 times, have tried calling them from my current sim card that's costing me my airtime (haven't opened my Vodacom simcard for a reason). Sent numerous emails. Not even the owner at East Rand mall Vodacom shop gets ant feedback from head office.

I app**** for an iPhone 11 with contract... Only iStore responded on my emails but their hands are tied as Vodacom buys their own iphones...

Its now been more than a month and it's impossible to get any type of response from Vodacom.

It's indescribable that they just don't care... (thats the feeling Im getting). This is now the second despite I have with Vodacom... theres just NO customer service from what I have experienced.

I dont know if this will reach somebody that can hopefully assist or explain.

0
Replies (2)
Vodacom
Vodacom's reply24 Jun 2020, 13:52
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DB
Doray B's update02 Jul 2020, 17:50
Reviewer Update
Hi, I would like to confirm that Marlon(Consultant) arranged for the collection of the phone and that was collected today. I only have the receipt of the courier and the Hello Peter messages. When do I receive confirmation or a letter from Vodacom that the phone was collected and cancellation of my contract?