Vodacom Complaint!!! NO customer service!!!

To whom it may concern

It all started last year August 2017 when I received a bill from Vodacom with an amount of almost R14 000. Mmmm, apparently I wasn't the only one. Some staff acknowledge (Anonymously) that Vodacom was at fault. I received a credit for R5500 for been a loyal customer and that it was my fault. I've been with Vodacom for 10 years and never ever received a bill with that amount. Still doubt Vodacom, but settled it.

Now...........................

I've been struggling with Vodacom since January. You've got *********** staff, that can't do the job. I did an upgrade on the 26th of January (Samsung A7). Phone was delivered and faulty. It was send back. With a lot of phone calls and reference number from queries that has been logged. Some cancelled the contact, other did a migrate, so many thing went wrong and this done without my knowledge or consent. Finally After 3 weeks a team leader attend to the problem and I finally got my (Samsung S8), cause the (Samsung A7) was discontinued.

I requested them to do a credit, cause they charge me for the A7 Handset and S8 Handset in February 2018 and March 2018. I've spoken to the call center and they said a query has been logged. It will be credited!!! And the amount of R643 will be debited for February 2018. Tonight a debit order went off my account with an amount of R7195.25. Phoned in and they set it was for settling my (Samsung A7) handset, which I don't have.

You've been making so many mistakes and I'm the one paying monthly fees for RD's with my bank and Vodacom, cause you can't do your job. No one can resolve any queries and the next person makes even a bigger mistake at the call center.

For corporate this is unacceptable, ********* with no leadership. Poor performance, bad customer service. Let's stop their, cause the list will take to much of my time.

(6 months) I'm ready to cancel and close my Vodacom account. Switch to another provider!!!

Please advise or assist, I so tired, need to speak to ONE person qualified to do the job.