Vodacom / Complaint - LTE Router Interim

Goodday,

6-7-2020 you delivered the lte interim router until fibre was ready in our area. The device didn't work and we had to wait until one of your technicians came to our premises to rectify the situation which was 19-8-2020 almost one month later. On middle September you suspended my services due to non payment (according to you) i have sent proof of payment and up until now services still hasn't been unsuspended. I want this situation to be rectified in the following ways.

# You are going to credit my account for the amount of days i was suspended due to your lack of service. # You are going to un suspend my services with immediate effect. # Youre going to arrange for fibre to be installed to my home within 72 hours.

Kind Regards