VODACOM COMPLAINT

I am so amazed, that after complaining via phone, Emails, hellopeter, and personal visits to Vodacom stores, ABSOLUTELY NOTHING HAS BEEN SORTED OUT BY VODACOM, REGARDING DATA CHARGES WHEN ONE DOES NOT EVEN HAVE A SIM CARD IN THE PHONE, AND OUT THE COUNTRY, YET CHARGED IN EXCESS OF R 8 600.00. Evidence was provided from the passport, reflecting dates of departure and dates of return.

Endless spreadsheets drawn up of phone account involving different account, where ridiculous amounts have been charged, but no action or interest by Vodacom.

When writing a review on hellopeter, we get a call from Lance from Vodacom, who had absolutely no intention or interest in sorting out any problem, only stating......"VODACOM CANNOT BE WRONG"

THERE IS NOT ENOUGH COMPETITION IN THE INDUSTRY, SO THE SIMPLE ATTITUDE IS...."DON'T COMPLAIN, JUST PAY FOR WHAT WE CHARGE YOU, EVEN IF WE DO NOT EVEN SEND YOU AN ACCOUNT"