Vodacom Complaint

I have been waiting for your legal department to send me a settlement letter for over 3 months now, to date I have been receiving nothing but automotive replies. I was at a couple of branches already to name a few, Ottery, Cape Town and Canal Walk but nobody can assist me , all they advise me is to contact the legal department to get the settlement amount. I need to settle this account in order or you to remove this account from my name URGENTLY. so far I'm very disgusted in the service Vodacom has provided and I wont recommend anybody to take a contract out with your company.