VODACOM COMPLAINT

Repeated template responses despite multiple detailed explanations and formal escalation requests.

Vodacom has visibility of the disputed transactions and account credit internally, yet continues to ignore the context already provided and responds without meaningfully engaging the complaint itself.

Valid concerns for escalation:

* Failure to acknowledge or address a formal complaint * Failure to action repeated cancellation/closure requests * Ongoing billing/credit communication despite repeated attempts to close the matter * Repeated redirection into retention/cancellation loops instead of resolution * Failure to provide a definitive written position or final outcome * Poor complaint handling and lack of ownership/accountability * Excessive administrative burden placed on the customer despite internal visibility of the issue

At this stage, I am requesting only:

* formal acknowledgment of the complaint * written confirmation of the company’s final position * closure of the account * cessation of further communication regarding the matter