Vodacom complaint

I called the call centre to do a sim swap but it couldn't be successful according to their explanation wich i did understand. Then i was told to go in the branch i will assisted there , went to the branch in cresta mall upon arrival i went to the counter to query the lady then told me to wait for the consultants to be available as the were busy , finally one consultant became available but went to the back to put some papers as she was gone i approached one guy to ask a question but he was so cold with no interest towards me but directed me to consultants ok . Then one consultant just finished with a cell phone sale then i went to him asked him i need to do a sim swap , the interaction there was like i am wasting his time he told me to write down 5 frequently dialed numbers of which i did and gave him. Within a couple of seconds he told me the numbers are not showing on the system. Then i asked him what do i do now he told me to go to the police station to do an affidavit i was so surprised I've used this number for 15 plus years why is it a mission. Showing no interest in my conversation i then had to leave and called back the call centre then i was told there's no such of making affidavit. So i really dont know now.